Car IRL support.

For account help, technical issues, privacy requests, or reports about shared content, email oleksandr.gorpynich@gmail.com.

The car identification is wrong

AI provides a best guess, not a guarantee. Use the car selector to correct the make, model, or generation before saving. You can also choose manually without using AI. Car price ranges are estimates, not appraisals or offers.

My Pro purchase isn’t showing

Make sure you are signed into the same Car IRL account, open the Pro screen from Account, and choose Restore Purchases. Allow a moment for Apple purchase information to sync. Contact us if access still does not appear.

Manage or cancel a subscription

Open Apple subscription settings, select Car IRL, and manage or cancel your plan. Annual subscriptions are billed yearly, but the classification allowance resets monthly. Deleting the app or your Car IRL account does not cancel an Apple subscription.

For an Apple purchase refund, use Apple’s refund request service. Apple handles eligibility and decisions.

Sharing, blocking, and reporting

Sharing is optional for each sighting. A public profile is a separate opt-in. Use a post’s menu to report inappropriate content or block its author. You can remove a shared post without making the rest of your collection public. Contact us at the address above for urgent safety or copyright concerns.

Delete your account or request your data

In the app, open Account → Delete account and follow the confirmation. This removes your Car IRL account and associated collection and photos from active systems. See the privacy policy for retention limitations. If you cannot sign in, or want access to or correction of your information, email us; we may need to verify account ownership.